On-Call Scheduler
Overview
The On-Call Scheduler is a simple service for keeping track of your On-Call staff. The On-Call scheduler is also synchronized with your answering service making sure our operators contact the correct member of your staff.
Logging In
Logging in is straightforward and accomplished by entering your user information on our website here and selecting the “On-Call Scheduler” link.
Main Page
The main page features four selections on the left as well as the current schedule, viewing options for upcoming and past schedules, and editing options for the schedule.
Manage Contacts
The Manage Contacts page allows you to add or remove staff for use in the scheduling system. Contacts are created with name and instructions, after creation contacts can have additional contact methods added using the button on the right side of the screen; pager, email, and telephone contact methods can all be added to each contact.
Reports
The Reports page shows scheduling changes made to your account and the user that made the changes. Reports for past changes can also be viewed using the timeframe drop downs.
Manage Timeframes
The Manage Timeframes selection allows for the creation of preset timeframes for quick usage while scheduling.
Import Schedule
The Import Schedule option allows you to up load a schedule already created in Microsoft Excel or similar program. The spreadsheet needs to be formated to certain specification covered here.
Scheduling
Adding
To add a new schedule click on the page icon on the Main Page.
Removing
Removing a schedule is accomplished by clicking on the red 'X' next to the schedule you want removed or by selecting multiple schedules with the check boxes to the right of the 'X' and selecting the red 'X' at the top next to the new schedule button.
Editing
To edit a schedule click on the page and pencil icon to the left of the schedule.
Copying
To duplicate a schedule click on the icon with two pages this will allow you to quickly duplicate a schedule for more than one person or more than one timeframe for a person.
Import
In order to import schedules created in a spreadsheet program the spreadsheet needs to follow these specifications:
- In the spreadsheet the tab must be named "Schedule"
- The sheet must have 5 column headings: "Contact Name", "Reason to be on-call", "Start Time", "End Time", "Time Frame"
- The format for column 3 is MM/DD/YYYY
- The format for column 4 is 12:00 [AM|PM]
After importing the screen will highlight any formatting errors in red. You can correct the errors directly and click update to change the imported information. After confirming the correct data has been read select "Submit to Database" to finalize the import.